Frequently Asked Questions
krikaya11 — answers to all your questions right here
From opening an account to depositing via bKash, claiming bonuses, cricket betting and responsible gaming — all the information you need in one place.
krikaya11 is committed to providing a safe and transparent online gaming experience for players in Bangladesh. This FAQ page has been created so you can quickly and easily find answers to all common questions about registration, payments, games, bonuses and responsible gaming. If your question is not listed here, contact our 24/7 live chat support — help is available in Bengali.
Account and Registration
Opening an account at krikaya11 is simple and quick. Go to the login page and complete registration by entering your name, mobile number, email and password. The whole process takes just a few minutes. After registering, you can immediately access all games and betting features along with your welcome bonus.
krikaya11 is for users aged 21 and above only. Use of this platform by minors is strictly prohibited. During registration you must confirm that you meet the age requirement. Providing false information during identity verification may result in permanent account closure.
No, only one account per person is allowed. Opening multiple accounts is a violation of our rules and if detected, all accounts will be closed and associated funds may be forfeited. This rule is strictly enforced to prevent bonus abuse.
Click the "Forgot Password" option on the login page and enter your registered mobile number or email. A verification code will be sent to you which you can use to set a new password. If you have trouble, contact our 24/7 live chat support.
krikaya11 verifies identity to ensure security. You will typically be asked to submit a photo of your National ID (NID) or passport. Once verification is complete, you can use all features including withdrawals without interruption. The verification process is generally completed quickly.
Deposits and Withdrawals
Deposits from bKash are usually processed instantly. As soon as the payment is confirmed, the balance is added to your krikaya11 account. The minimum deposit amount is ৳300. For any issues, let us know via live chat.
At krikaya11 you can deposit and withdraw via bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳300. All the most popular mobile banking services in Bangladesh are supported.
The minimum withdrawal amount is ৳800. At krikaya11, withdrawals are generally processed within 1 hour, which is among the fastest of online gaming platforms in Bangladesh. Having a verified account makes withdrawals even smoother.
krikaya11 does not charge any deposit or withdrawal fees of its own. However, mobile banking service providers such as bKash or Nagad may apply their own transaction charges. Please check the terms and conditions of the relevant service for details.
Yes, both deposits and withdrawals via Nagad are supported. A minimum of ৳800 is required for withdrawal and the process is completed within 1 hour. You can log in to the Nagad app and send directly to the number linked to your krikaya11 account.
Games and Rules
At krikaya11 you can bet on BPL (Bangladesh Premier League) as well as domestic and international cricket matches. Betting is possible before the match starts or live in play. You can bet on various markets including match winner, total runs and number of wickets. See the cricket page for full betting rules.
RTP (Return to Player) is the average percentage of money a game returns to players over the long term. A higher RTP means the game is relatively more player-friendly. However, it is a statistical average and does not guarantee results in any single session. RTP is a useful piece of information when choosing a game.
In the live casino you can play games in real time with real dealers. Enjoy live blackjack, roulette, baccarat and live show games powered by top providers such as Evolution Gaming and Ezugi. Everything is streamed live directly to your screen via video.
Yes, krikaya11 is fully mobile-friendly. You can open the site in a browser on any Android or iOS smartphone and enjoy all games and betting features directly. No separate app download is needed — use the entire platform through your mobile browser.
Yes. All games at krikaya11 are developed by reputable providers and operated using certified Random Number Generators (RNG). Games from well-known companies such as Pragmatic Play, PG Soft, JILI and Spribe ensure fair play. Every result is completely independent and not predetermined.
Bonuses and Promotions
krikaya11 offers a 120% bonus on your first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus, giving you a total balance of ৳2,200. The bonus can be withdrawn after meeting a wagering requirement of 10 times the original deposit. Read the terms and conditions before claiming the bonus.
A wagering requirement is the condition specifying how much you must bet in total before you can withdraw a bonus. For krikaya11's welcome bonus this is 10 times, meaning if you receive a ৳1,200 bonus you must place a total of ৳12,000 in bets before withdrawing. This condition can be met through slots and casino games.
krikaya11's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum and Diamond. Your tier increases automatically as you play regularly. Weekly cashback goes up to 0.2% at Bronze and up to 0.8% at Diamond. Higher tiers also come with special offers and priority support.
Yes, krikaya11 regularly launches new promotions and offers. There are special offers for cricket bettors in particular during the T20 World Cup or IPL season. Keep checking the site regularly for the latest promotions or ask the support team via live chat.
A separate promo code is generally not required for the welcome bonus — it is added automatically after your first deposit. However, a promo code may be required for certain special promotional offers. Contact live chat support for more details.
Security and Responsible Gaming
Yes, krikaya11 uses SSL encryption to keep all personal and financial information secure. Your data is not shared with third parties. Our privacy policy is strictly followed and every transaction is completed through a secure channel.
Yes, krikaya11 provides responsible gaming tools. You can set daily, weekly or monthly deposit limits. If you feel you need a break, a self-exclusion option is also available. See our responsible gaming page for full details.
Self-exclusion is a voluntary measure that allows you to lock your account for a set period of time. To activate it at krikaya11, notify the support team. Your account will remain locked until the exclusion period ends and no marketing communications will be sent during that time.
If you feel that gaming is having a negative impact on your life, contact krikaya11's 24/7 live chat support immediately and request self-exclusion. Our responsible gaming page also has information on advisory resources. Play only for healthy and limited entertainment.
The krikaya11 support team is available 7 days a week, 24 hours a day in Bengali via live chat. You can also reach us by email at [email protected]. We are always ready to help with any technical issues, payment difficulties or account-related questions.
Still have questions? Contact support
krikaya11's Bengali support team is with you 24/7. Chat live directly or send an email — get fast and easy solutions.
Email: [email protected]