krikaya11's Privacy Policy

Personal Identity Information

During account registration you provide the following information:

• Full name and date of birth
• National Identity Card (NID) or passport number (for identity verification)
• Email address and mobile number
• Information about occupation and source of income (where applicable)

Financial Information

We collect the following for processing transactions:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

Technical Information

Automatically collected when you use our platform:

• IP address and device type
• Browser name and version
• Login time and session details
• Gaming activity and betting history
• Cookies and location data (only after permission is granted)

Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals (৳300 minimum deposit; ৳800 minimum withdrawal)
• Providing bonuses and promotional offers
• Managing VIP membership and cashback programs
• Providing 24/7 live chat support

Security and Legal Compliance

• Preventing fraud and detecting suspicious activity
• Identity verification (Know Your Customer — KYC)
• Compliance with Anti-Money Laundering (AML) regulations
• Implementing responsible gaming policies
• Preserving evidence in the event of legal disputes

Service Improvement and Personalization

• Recommending games based on your preferences
• Improving platform performance and user experience
• Identifying and resolving technical issues
• Testing new features and services

Communication and Marketing

Subject to your consent, we may use your information for:

• Informing you about new offers and promotions
• Sending important account-related notifications
• Newsletters and updates (for subscribers only)

Technical Security Measures

• SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Two-Factor Authentication (2FA): An additional security layer for accessing your account
• Regular Security Audits: Routine checks to identify system vulnerabilities
• Data Backup: Regular encrypted backups to reduce the risk of data loss

Data Retention Period

We retain your information for the following periods:

• Active account data: for the entire duration the account remains active
• Financial transaction records: a minimum of five years from the date of the last transaction
• KYC documentation: for the period required by legal obligations
• Closed account data: for the time necessary to fulfill applicable legal obligations

Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank service providers to complete transactions. This sharing of information is strictly limited to processing transactions.

Legal and Regulatory Authorities

We may be required to disclose information in the following circumstances:

• In response to a court order or valid legal process
• At the request of a regulatory body under Anti-Money Laundering (AML) regulations
• In cooperation with law enforcement agencies during cybersecurity investigations
• As required by financial intelligence units for fraud prevention

Technology and Service Partners

Trusted technology partners assist with operating our platform. Strict confidentiality agreements are in place with these partners, and they are given access only to limited information necessary to provide specific services. This includes game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) and our technology infrastructure partners.

What We Do Not Do

• We do not sell your information to advertising companies
• We do not share your personal information with unrelated third parties
• We do not share your information for marketing purposes without your consent
• We do not sell your data profile commercially

Essential Cookies

These cookies are essential for the basic functioning of the platform and cannot be disabled:

• Session management and maintaining login state
• Security tokens and CSRF protection
• Remembering the state of your cart or game session

Analytical Cookies

Used subject to your consent:

• Analyzing website traffic and user behavior
• Identifying technical issues
• Determining popular features and sections

Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly. Most browsers offer options to change cookie preferences — you will find detailed guidance on this in your browser's help section.

Account Closure Process

To close your account, you will need to:

1. Submit a request via live chat or by emailing [email protected]
2. Provide the information required to verify your identity
3. Your account will be closed after any pending transactions have been completed

Legal Obligation to Retain Data

Even after your account is closed, we are required to retain certain data for legal reasons:

• Records of financial transactions (in accordance with tax and financial regulations)
• KYC documentation (in accordance with anti-money laundering regulations)
• Data related to any ongoing legal matters

Once these obligations expire, we will securely delete your data.

Age Verification Policy

• Providing a date of birth at registration is mandatory
• A government-issued ID is required during account verification
• Accounts belonging to persons under 21 will be closed immediately
• If a minor is identified, the relevant authorities will be notified

Processing of a Minor's Data

If a person is found to be under 21 years of age:

• Their account and all associated data will be deleted
• Any financial transactions will be cancelled and refunded
• That person will be blocked from registering again

Change Notifications

• Users will be notified via their registered email address for significant changes
• A "Last Updated" date will be displayed at the top of the page
• Re-consent may be required for major changes
• Continued use of the platform after a change takes effect will be considered acceptance of the new policy

Previous Versions

Previous versions of this privacy policy are archived and can be made available upon request. Contact our support team if you would like to view a previous version.