krikaya11 Terms and Conditions

krikaya11 is an online gaming and sports betting platform operated for users in Bangladesh. By using this website or application, you are considered to have agreed to all the terms and conditions described below.

• Opening or using an account on this platform means you have fully read, understood and accepted these terms.
• If you disagree with any part of these terms, please stop using this platform.
• krikaya11 reserves the right to amend these terms at any time, and changes will take effect as soon as they are published on the website.

Age Condition

To create an account or use krikaya11, you must be 21 years of age or older. This platform provides services for users aged 21 and above only.

• At the time of registration, users must provide information to confirm their age and identity.
• krikaya11 may request an identity document or other papers for age verification at any time.
• Providing services to minors is strictly prohibited. If an underage user's account is identified, it will be closed immediately and the related deposited funds may be forfeited.

Geographic Restrictions

This platform is intended for users in Bangladesh. Use of this platform from countries where online gaming is legally prohibited is not acceptable. Users must confirm for themselves that using this platform is lawful under their local laws.

Account Creation Rules

• Each user may create only one account. Operating multiple accounts is prohibited and may result in account closure.
• All information provided at registration must be truthful, accurate and complete.
• It is the user's responsibility to keep their account password confidential. krikaya11 will not be liable for any unauthorised use of an account.
• If any account is created using anonymous or false information, krikaya11 reserves the right to close it at any time.

KYC Verification

krikaya11 follows a Know Your Customer (KYC) process to maintain a safe gaming environment. Before confirming financial transactions, the platform may request the following documents:

• A copy of a national identity card or passport
• A recent utility bill or proof of address
• Proof of ownership of the payment method (for example, a screenshot of a bKash or Nagad account)

Withdrawals may be held until the verification process is complete.

Deposit Rules

The following methods are accepted for depositing money at krikaya11: bKash, Nagad, Rocket, Upay and bank transfer.

• Minimum deposit amount: ৳300 (applicable for each method).
• Deposit transactions are generally processed instantly.
• Deposits from third-party accounts are not accepted — the deposit account and the krikaya11 account must belong to the same person.

Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 1 hour.
• KYC verification must be completed before a withdrawal request is processed.
• Withdrawal amounts will be returned via the same deposit method. Withdrawal through a different method may be approved in special circumstances.
• If fraudulent activity is suspected in any case, a withdrawal may be delayed for investigation.

Welcome Bonus Terms

krikaya11 offers new members a 120% bonus on their first deposit, up to a maximum of ৳20,000.

• For example: depositing ৳1,000 will earn a ৳1,200 bonus, giving a total balance of ৳2,200.
• Depositing ৳34,000 or more will earn the maximum ৳20,000 bonus, giving a total balance of ৳54,000.
• The bonus wagering requirement is 10 times (10x). This means you must place bets totalling 10 times the bonus amount before the bonus funds can be withdrawn.

General Bonus Policy

• Bonus offers may change from time to time and krikaya11 reserves the right to modify or cancel any promotion.
• A bonus is claimable only once. Any attempt to claim a bonus multiple times through different accounts will result in both accounts being closed.
• Bonus balance cannot be withdrawn directly — withdrawal is only possible after the conditions have been met.
• If a bonus is obtained through fraudulent means, the related balance will be forfeited.

VIP Level Details

The krikaya11 VIP program has 5 levels in total, with a weekly cashback benefit at each level:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

VIP Level Upgrade Conditions

Higher VIP levels can be reached through continuous active play and regular participation on the platform. Cashback is added to the account automatically each week. krikaya11 reserves the right to change the cashback amounts and conditions.

Prohibited Activities

Any of the following activities are strictly prohibited and may result in account closure:

• Using software, bots or automated systems to gain an artificial advantage.
• Manipulating game results or applying any kind of fraudulent strategy.
• Using multiple accounts to take advantage of bonuses or promotions.
• Using the platform for money laundering or illegal transfer of funds.
• Colluding with other users to determine outcomes.

Fair Play Guarantee

krikaya11 follows a fair play policy for all games. Game engines are independently audited and results are determined using Random Number Generator (RNG) technology.

Data Protection

krikaya11 uses SSL encryption and advanced cybersecurity measures to protect users' personal and financial information. We never sell user data to third parties.

• Personal information is used only to provide services and to meet legal obligations.
• Users' transaction data is stored with the highest level of security.
• For more details, please read our Privacy Policy.

Responsible Gaming Commitment

krikaya11 firmly believes in responsible gaming. We want our users to play for entertainment, not out of compulsion.

• Users can set their own deposit limits, betting limits or session time limits.
• A request to temporarily suspend an account can be made if needed.
• If you feel your gaming behaviour is going beyond your control, please contact us through 24/7 live chat.

Visit our Responsible Gaming page to learn more. This platform is for users aged 21 and above only.

Scope of Platform Liability

• krikaya11 is not liable for losses caused by technical faults, server outages or internet connection problems.
• The platform is not responsible for the failure of any third-party technology or service.
• krikaya11 will not be liable for unauthorised access to a user's own device or account.
• Responsibility for any financial loss from gaming rests entirely with the user.

Service Disruption Policy

If a game is interrupted mid-session due to any technical issue, krikaya11 will make every effort to restore the applicable balance at that time. However, each incident will be considered individually and the final decision will rest with krikaya11 management.

Reasons for Account Closure

krikaya11 reserves the right to suspend or permanently close an account in any of the following circumstances:

• Registration using false or misleading information.
• Prohibited activities or fraudulent behaviour.
• Operating multiple accounts.
• Failure to cooperate with KYC verification.
• Violation of any part of these terms and conditions.

Account Closure at the User's Request

Any user may request to close their account at any time. To do so, contact us via 24/7 live chat or by email at [email protected]. The opportunity to withdraw any valid balance will be provided before the account is closed.

Complaints Process

If you have a complaint or objection, please contact our support team first. We believe in resolving most issues quickly and amicably.

• First step: speak with us directly through 24/7 live chat.
• Written complaint: send a detailed email to [email protected].
• Keep the reference number of your complaint.

Final Decision

krikaya11 management's decision will be considered final in all disputes. Each complaint will be reviewed individually and fairly. Written complaints will receive a response within a maximum of 14 business days.

All content on the krikaya11 website — logos, designs, text, graphics and software — is the intellectual property of krikaya11. No part may be reproduced, distributed or used commercially without prior permission.

krikaya11 reserves the right to change, add to or cancel these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website. It is recommended that you review this page regularly.

If any part of these terms and conditions is found to be legally unenforceable, the remaining parts will continue to be fully effective.